Your satisfaction is important to us. Please read our return and refund policy below.
1. Eligibility for Return/Refund/Exchange
We accept returns or exchanges only in the following cases:
-
The product is damaged, defective, or tampered during transit.
-
You receive an incorrect product.
Important:
To claim a return, refund, or exchange, you must provide an unpacking video clearly showing:
-
Full parcel before opening
-
Opening process
-
Product damage/defect
Without an unpacking video, we will not be able to process claims.
2. Non-Eligible Cases
We do not accept returns for:
-
Products damaged after delivery due to mishandling.
-
Incorrect size, color, or design chosen by customer (for customized prints).
-
Minor color differences due to screen resolution variations.
-
Products used, washed, or altered after delivery.
3. Timeframe for Claims
-
You must raise a return or exchange request within 24–48 hours of delivery.
-
Claims submitted after this period may not be accepted.
4. Refund Method
-
Once verified, refunds will be processed to the original payment method within 5–7 business days.
-
COD orders may receive refunds via bank transfer or store credit.
5. Exchange Process
If eligible, we will:
-
Arrange pickup (based on service availability), or
-
Ask you to ship the product to our address.
Replacement will be shipped after product inspection.
6. Contact for Support
For any return or refund queries:
Email: inform.royalprinters@gmail.com
Phone: 9600788479
